Careers at DSG

DSG, Inc. is an Equal Opportunity Employer and an E-Verify Participant.

DSG hires the best people in every field and is always looking for energetic and talented clinical and technical professionals to join our global team.


About DSG Inc.

Since 1992, DSG has been providing comprehensive software and services to the Global Pharmaceutical and life sciences industry - the 5th largest industry in the United States with over $700 billion in revenue. DSG has successfully supported over 1,500 clinical trials with innovative, award-winning technology solutions including our flagship software product eCaseLink EDC (Electronic Data Capture), electronic patient diaries, data management, robust reporting and data analysis tools, and digital on-demand CRF publishing software. DSG delivers clinical trials more efficiently and cost effectively - without delays. Clients include Top 5 Pharmaceutical, Biotechnology, and Medical Device Companies.


Benefits

Here at DSG, Inc., we’re proud of our 25-year success story and know that we couldn’t do it without our team of great employees. We offer a casual family-like work environment with company-sponsored events, competitive compensation, and excellent benefits including Medical/Dental insurance, Paid Time Off and Matching 401K. Being a great place to work has helped us to retain loyal, longstanding employees.

DSG provides sponsorship for new H1b positions and transfers. If you are interested in the job position, and you don't yet have an H1b work authorization status, please contact us.

Open US Positions

Position Location (Main Office): Malvern, PA
Position Location: Boston, MA
Position Location: Oaks, PA
Position Location: San Diego, CA

Area Sales Director

Position Location: Boston, MA
Position Summary:

Marketing the company’s products and/or services through full outside sales cycle in region with well-qualified prospects.

  • Place outbound calls to market to qualify and build relationships with contacts, and secure meetings.
  • Educate prospects on the eCaseLink suite of products and services.
  • Maintain records of correspondence in tools provided.
  • Research companies on Internet and industry publications to identify new targets.
  • Support Sales VPs to identify and mature opportunities within individual territories.
  • Demonstrate or coordinate product demonstrations.
  • Work through DSG MSA and SOW contracts with internal and prospect/customer legal councils.
  • Attain sales and lead generation sales targets.
Background Skills:
  • Knowledge of computer usage within a web-based environment.
  • Excellent verbal and written communication skills.
  • Solid analytical and technical skills.
  • Exposure to formal sales methodologies.
  • Excellent organizational and time management skills.
  • Self-motivating, able to assume responsibility and work autonomously in a professional manner.
  • Entry level sales experience.
  • Knowledge of Clinical Development arena.
  • Self-motivated, able to assume responsibility, and work in a professional team environment.
  • Application software sales experience a plus.
Education & Experience:
  • Bachelor’s Degree in the Life Sciences, Business or Computer Science preferred, or equivalent relevant experience.
  • Requires 1-3 years project management experience or internship work within the biotech industry.

Accounts Receivables/Payables Coordinator

Location: Malvern, PA
DSG Summary:

Accounts Receivables/Payables Coordinator needed for Clinical Trials Software Technology Company.

DSG is a global technology company supporting the Life Science Industry. We have an immediate opening for a full-time Accounts Receivables/Payables Coordinator. This position is Permanent, Full Time. Hours are 8:15am – 5pm, Monday – Friday.


Position Summary:

As our Accounts Receivables/Payables Coordinator, you will be responsible for accurately processing and recording a high volume of customer invoices. Also emailing/mailing invoices to Customers*** MUST be extremely detail oriented to ensure invoices reach the correct destination. This also includes maintaining clear communication with customers regarding payment of overdue invoices and execution of contract amendments. Work cross-functionally with various departments and individuals. Maintain accounting ledgers and GL’s as well as increasing cash flow by effectively managing accounts receivable/billing and accounts payable. Processing weekly vendor payments for approval and respond to all vendor inquires, reconcile vendor statements and research and resolve discrepancies. Monthly account reconciliations are included in the responsibilities as well.

As a successful candidate, you will need to meet the following criteria:

  • 3-5 years working in an accounting environment.
  • Able to concurrently perform multiple assignments and prioritize.
  • Ability to track large amounts of data on Excel spreadsheets.
  • Strong technical and analytical skills.
  • Capacity to work independently and self-directed, as needed.
  • Consistency with ownership and accountability of all tasks performed.
  • Knowledge of computerized systems, specifically Peachtree preferred. MS Word, Excel and Outlook are expected as well.
  • Bachelor’s Degree in Accounting (preferred) and/or extensive experience within an accounting environment performing but not limited to accounts payable and receivables, billing, invoicing, contract amendments.

If you meet these requirements and enjoy a fast paced environment and want to join a great team, we encourage you to apply.


Business Analyst

Location: Malvern, PA
Position Summary:
Document Solutions Group, Inc. seeks a full time Business Analyst in Malvern PA to analyze, design, develop & validate integration specifications. Conduct client demos to show the product functionality. Manage client communications & status reporting to ensure deliverables. Test & verify requirements for coding. Facilitate the Software Development Life Cycle process to guide the business analyst group.
Technical Requirements and Qualifications:
  • MBA in Computer Information Systems or equivalent.
  • 1 yr of exp in software design, development & testing using Java & UML.
  • Strong knowledge in C, C++, Java, UML, Axure, Rational Clear Case, Rational Clear Quest, HP Quality Center, & MS Visio.

Business Development

Position Location: San Diego, CA
Position Summary:

Document Solutions Group, Inc. seeks a full time Business Developer with 1-3 years project management experience or internship work within the biotech industry. The selected candidate will provide entry level sales of the company’s products and/or services.

  • Place outbound calls to market to qualify and build relationships with contacts, and secure meetings.
  • Educate prospects on the eCaseLink suite of products and services.
  • Maintain records of correspondence in tools provided.
  • Research companies on Internet and industry publications to identify new targets.
  • Support Sales VPs to identify and mature opportunities within individual territories.
  • Demonstrate or coordinate product demonstrations.
  • Work through DSG MSA and SOW contracts with internal and prospect/customer legal councils.
  • Attain sales and lead generation sales targets.
Background Skills:
  • Knowledge of computer usage within a web-based environment.
  • Excellent verbal and written communication skills.
  • Solid analytical and technical skills.
  • Exposure to formal sales methodologies.
  • Excellent organizational and time management skills.
  • Self-motivating, able to assume responsibility and work autonomously in a professional manner.
  • Entry level sales experience.
  • Knowledge of Clinical Development arena.
  • Self-motivated, able to assume responsibility, and work in a professional team environment.
  • Application software sales experience a plus.
Education & Experience:
  • Bachelor’s Degree in the Life Sciences, Business or Computer Science preferred, or equivalent relevant experience.
  • Requires 1-3 years project management experience or internship work within the biotech industry.

Clinical Trial Implementation Specialist

Location: Malvern, PA
Position Summary:

The Clinical Trial Implementation Specialist will be responsible for the design and development of electronic case report forms (eCRFs) used to collect data during clinical trials of new pharmaceutical products and medical devices. The position is a blend of technical skills required to build and edit the eCRFs, as well as relationship management skills to be demonstrated as the Specialist directly supports clients both during launch and on an ongoing basis through the full course of trials.

Description of Duties and Responsibilities:
  • Understand and interpret study and informational requirements set forth by DSG’s clients and regulatory authorities such as the United States Food and Drug Administration.
  • Translate requirements into fields and data capture screens using DSG Designer.
  • Manage edits to eCRFs as required and communicated through the edit specification process.
  • Test eCRF pages and subsequent edits to ensure that data capture processes are optimally efficient and user-friendly for end-users and result in accurate, valid data collection.
  • Respond to issues identified by DSG’s internal Quality Control Specialists and Project Managers to ensure timely resolution and confirm that issues have been resolved to the appropriate parties.
  • Respond promptly to service needs (production support tickets) initiated by end users of the eCRFs and de-bug and edit eCRF code as necessary.
  • Participate in kick-off meetings at the onset of new projects and serve as a designated point-of-contact during client training and post roll-out.
Technical Requirements and Qualifications:
  • Bachelor’s degree or equivalent professional experience
  • Academic or professional focus in mathematics, computer science and / or engineering
  • Strong PC aptitude
  • Knowledge of database design and familiarity with JavaScript and Structured Query Language (SQL)
  • Knowledge of processes and methodologies used to manage projects in a rapid-paced environment
Skills & Abilities Required:
  • Analytical mindset and the ability to demonstrate logical thinking to address a wide range of technical and client service issues.
  • Clear and concise verbal and written communication skills.
  • Proactive listening skills and the ability to anticipate how client needs can best be met through the design and editing of the electronic case report form.
  • Ability to manage multiple tasks and assignments independently and bring important issues to the attention of team members and colleagues when necessary.
  • Maintain a customer service mindset at all times and stay continually aware of client experience and opportunities to enhance that experience as able.
  • Candidate must be able to function in a fast-paced development environment, prioritize tasks effectively and demonstrate composure and quality decision-making when pivoting between the needs of multiple clients.

Clinical Data Manager

Location: Malvern, PA
Position Summary:

As the Clinical Data Manager for DSG, a Clinical Software and Services provider of technologies for the pharmaceutical industry, you will provide Data Management Services to DSG’s eCaseLink division and coordinate all activity related to Data Management. The Data Manager will serve as the primary Data Management representative to DSG Clients. In addition, the Data Manager will maintain procedure and audit standards as set forth by company policy, ensuring compliance by all division personnel.

If you are looking for a career move and this challenge appeals to you, we would like to hear from you.

Description of Duties and Responsibilities:
  • Coordinate all Data Management deliverables as specified in the contract with the client:
    • Develop Case Report Forms
    • Data Validation Specifications
    • Prepare Data Management Plans
    • Prepare CRF Completion Guidelines
    • Review Data
    • Generate and Manage Queries
    • Coding using Auto encoders (MedDRA, WHO)
    • Perform external data reconciliation
    • Provide Routine Status Reports
    • Database Lock Activities
    • Other duties as required
  • Implement and maintain Standard Operating Procedures and audit policies in conjunction with Quality Assurance Manager.
  • Run routine Data Management meetings, and attend client Project Team Meetings representing Data Management for eCaseLink division.
Technical Requirements and Qualifications:
  • Bachelors degree.
  • Minimum 2-5 years Data Management experience in the pharmaceutical industry, to include prior to EDC experience.
  • Superior communication and organizational skills.
  • Customer service orientation and ability to work independently.
  • Strong PC aptitude.
  • Tenacity, assertiveness and desire to succeed.

EDC eCaseLink Project Manager

Location: Malvern, PA
Position Summary:

The eCaselink Project Manager will act as a liaison with project managers and Data Managers at top pharmaceutical companies, taking projects for clinical drug trials from start to completion. The core responsibility is the project management of the capture and maintenance of clinical data from setup to completion of a clinical trial. Project managers with less than 1 or 2 years’ experience will be considered eCaselink Associate Project Managers.

Description of Duties and Responsibilities:
  • Act as a liaison with the sponsor organization and its site personnel to ensure that DSG meets the client’s requirements.
  • Demonstrate leadership in all aspects of project management including quality assurance and client satisfaction with keen attention to detail.
  • Organize and run project setup meetings.
  • Gather data requirements for the clinical project based on the drug protocol and client requirements.
  • Attend meetings with the client at the client site.
  • Oversee processes to meet all pertinent compliance and regulatory requirements.
  • Communicate and document all project tasks, deliverables and resource requirements.
  • Track and document project status, issues, plans, action items, timelines, and budgets.
  • Organize, direct and coordinate both internal and external teams on a daily basis.
  • Review the EDC screens and system edits specification that outlines data field requirements and appropriate edits.
  • Creation and review of project specific eCaseLink system specifications based on client requirements.
  • Verify functionality to be included in eCaseLink application.
  • Manage and supervise DSG’s Associate Project Management employees.
  • Obtaining and verifying job specifications.
  • Coordinating and implementing project schedules.
  • Oversee edit specification testing and project specific system validation.
  • Review and approve all project specific documentation (validation documentation, system specifications, etc.
  • Provide training and support to end users.
  • Assist in the verification of eCaseLink product releases
  • Other duties as necessary
Technical Requirements and Qualifications:
  • Bachelor’s Degree or equivalent experience.
  • Minimum 2 years project management experience in the software or pharmaceutical industries.
  • Strong management references required.
Skills & Abilities Required:
  • Superior communications and organizational skills.
  • Ability to handle multiple projects concurrently.
  • Customer service orientation and ability to work independently.
  • Strong PC aptitude.
  • Tenacity, assertiveness and desire to succeed.
  • Passion and leadership for Process Control.
  • Dynamic and forward thinking.

Marketing Director

Location: Malvern, PA
Position Summary:
DSG is seeking to hire a Marketing Director who has working experience within the EDC and/or CRO clinical trials industries only. The Marketing Director will be responsible for the day-to-day marketing efforts of the Sales and Marketing team and preferably lives within the greater Philadelphia area.
Description of Duties and Responsibilities:
  • Establishes marketing strategies to meet organizational objectives.
  • Evaluates customer research, market conditions, competitor data and implements marketing plan changes as needed.
  • Write and distribute press releases.
  • Develop and maintain marketing materials.
  • Provide comprehensive industry analyst updates to sales, develop relationships with analysts.
  • Conceive and publish white papers on industry-friendly sites, generalized, non-sales pieces.
  • Maintain corporate website.
  • Develop, plan and implement promotional programs to publicize and promote various activities, events and/or items; establish methods for increasing participation in such programs.
  • Analyze, plan and coordinate sales programs; identify and coordinate marketing of services, programs and/or merchandise.
  • Perform other related duties incidental to the work described herein.
  • Assists in managing the process for all trade shows (6-8 per year). (Booth message and art, submission process for all shows etc.)
  • Attends trade show events.
  • Develops, plans and implements promotional programs to publicize and promote various activities, events and/or items; establish methods for increasing participation in such programs (for example: Web site Ads, monitoring and increasing social media and Web presence, networking events).
  • Assists in analyzing, planning and coordinating sales programs; identify and coordinate marketing of services, programs and/or merchandise.
  • Assists in Creating and managing sales lead process.
  • Coordinates design, planning and delivery of mass email solicitations.
  • Creates Client Newsletters.
  • Keeps sales tools current including Company Experience database.
  • Sales Brochures/Presentations/Customer Surveys.
  • Contributes to articles.
  • Award Applications.
  • Educates employees on company accomplishments.
  • Performs other related duties incidental to the work described herein.
Technical and Educational Requirements:
  • Education:BS in Marketing or related science.
  • 3-5 years relevant experience or equivalent.
  • Prior experience in the Pharmaceutical industry a plus.
  • Computer literate (Excel, Word, PowerPoint, Outlook).
Skills & Abilities Required:
  • Strong oral and written communication skills.
  • Ability to work independently and multi-task.
  • Strong organizational and interpersonal skills with a high sense of urgency.

Commercial Print Sales

Location: Oaks, PA

Document Solutions Group, LLC, a Division of Document Solutions Group, Inc. (DSG) supports Clinical Research Organizations with Printing, Automated Publishing, Fulfillment and Global Distribution Services uniquely customized to each client. Our printing and automated publishing solutions enable quick and efficient distribution of clinical documents and patient engagement materials globally.

Position Summary:

The Account Executive is responsible for identifying new prospects, establishing and maintaining sales relationships that result in continuous and profitable revenue growth. Outside sales experience demonstrating success in securing new business. Must be extremely self-driven and experience in cold calling, social marketing and account management. Printing sales experience and/or possession of a transferable, active book of business is not required but would be a definite plus.

Technical Requirements and Qualifications:
  • Strong Hunter skills - Demonstrate success in securing new business.
  • Excellent verbal and written communication skills, able to converse fluently and confidently at all contact levels within an organization.
  • Account Management Skills – Demonstrate success in managing medium and large accounts.
  • A degree in Business, Communications, Marketing or related studies.
  • A strong desire to commit and succeed in your career.
  • Some domestic travel is required.
Skills & Abilities Required:
  • Superior interpersonal and presentation skills.
  • Customer service orientation.
  • Organizational skills.
  • Ability to work independently and communicate with the Production team in a timely manner.
  • Knowledgeable of Traditional Printing; Digital Print on Demand; Kitting, Fulfillment and Print Management Services is very helpful.
  • Strong PC aptitude.

Sr. Digital Printing Technician

Location: Oaks, PA

Document Solutions Group, LLC is a division of DSG, Inc., a global technology company supporting the Life Science Industry. We have an immediate opening for a full-time Senior Level Digital Printing Technician. This position is Permanent, Full Time, Days. Hours are 8:30am – 5pm, Monday – Friday.
(availability for overtime is required)

Position Summary:
As our Printing Technician, you will be responsible for the accurate and timely printing and assembly of materials. You will be responsible for the production cycle from receiving the job details at the various Digital workstations, keeping track paper inventory and Xerox parts and supply levels, conducting routine maintenance on the production machines, and contacting Xerox for service as needed. In addition, you will assist in other areas of the plant as needed.
On a typical day on the job, you will:
  • Operate and maintains Xerox 1000 Color Press with binding, Xerox Nuvera and Xerox X700 Color Printer with Binding (must be able to stand 80% of the day and lift/load up to 45 lbs.)
  • Track and maintain internal reporting on all work produced.
  • Gather specifications, create pricing and review billing.
  • QC all print work produced.
  • Must cross train to operate and maintain all cutting and bindery equipment.
As a successful candidate, you meet the following criteria:
  • 3+ years’ experience with Xerox Digital printers producing high quality printing within a busy commercial environment .
  • Detail-oriented with good verbal communication skills.
  • Ability to work independently with minimal supervision.
  • Strong trouble-shooting skills in addition to good technical and mechanical aptitude.
  • Microsoft Excel and good computer skills needed.
  • Education- High school or equivalent.
If you have three or more years’ experience in a fast passed quality-printing environment and want to join a reputable team, we encourage applying.

Quality Control Associate / Help Desk Support

Location: Malvern, PA
Position Summary:
The Quality Control Associate is responsible for working directly with the eCaseLink system, verifying functionality of system as a whole. The incumbent will be tasked with supporting the eCaseLink Help desk as necessary.
Description of Duties and Responsibilities:
  • Verify functionality of the eCaselink system as it relates to:
    • eCaseLink case report forms.
    • eCaseLink Standard Reports.
    • Custom Reports.
  • Verify functionality of IWRS, ePRO, Safety System and CTMS.
  • Use of SQL to verify data in testing.
  • Create test cases based on specifications and design specifications.
  • Perform system release validation testing.
  • Serve as help desk representative for eCaseLink when necessary.
  • Provides a variety of support related tasks including: Password Resets, Adobe Acrobat Issues, and eCaseLink System Use Issues.
  • Takes ownership of any software bugs / errors that come through the help desk and retests data to ensure any issues are resolved.
  • Other duties as necessary.
Technical Requirements and Qualifications:
  • Bachelor's Degree or equivalent experience.
  • Software quality control experience desirable.
  • Help Desk experience in a technical role preferred.
  • Microsoft Office experience.
  • SQL experience desirable.
  • Strong management references required.
Skills & Abilities Required:
  • Ability to work independently and handle multiple tasks simultaneously.
  • Superior attention to detail and accuracy skills.
  • Excellent interpersonal and organizational skills.
  • Excellent, professional client centric, as it relates to eCaseLink help desk.
Shifts Available:
  • Monday – Friday – 6:00 AM – 2:45 PM
    OR
  • Monday – Friday - 8:15 AM – 5:00 PM

All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Project Coordinator

Location: Malvern, PA
Position Summary:
The hiring Project Coordinator with clinical trial and/or health care experience will provide key support services to client facing technical Project Managers within DSG, Inc. The candidate’s primary focus would be to help with CTMS and Payment Modules. This is an excellent stepping stone position for future advancement into project management positions.
Description of Duties and Responsibilities:
  • Coordinating projects from start to finish
  • Communicating with internal and external customers
  • Gathering requirements and understanding client expectations
  • Attend client meeting and create agenda’s and provide minutes and status on projects
  • Review of deliverables and ensuring proper quality is maintained
  • Making sure all documentation and processes are followed in project implementation
  • Adhering to timelines and ensuring project success
Technical Requirements and Qualifications:
  • Excellent communication (oral and written) skills with an aptitude for customer service
  • Highly organized with attention to detail and leadership skills
  • Good computer skills and comfort with software and technology with a willingness to learn
  • Ability to multi-task and able to prioritize tasks across projects
  • Good documentation skills
  • Knowledge of Project Management tools like MS Project is a plus
  • Past pharmaceutical or CRO industry experience preferred
Traits:
  • Positive, can do attitude and works well under pressure
  • Self-starter and drive to meet targets
  • Team player who can be both hands on and delegate as needed
  • Good people skills to work with different groups

QA Manager

Location: Malvern, PA
Position Summary:
Seeking a Quality Assurance Manager primarily for proprietary clinical trial software and services to work in our Malvern, PA headquarters.
Description of Duties and Responsibilities:
  • Understanding FDA regulations/guidelines related to 21CFR Part 11
  • More specifically related to software validation related to 21CFR Part 11
  • Understanding and hands-on experience with IQ/OQ/PQ software validation process and documents
  • Experience with creation, maintenance, and training of SOPs related to software validation and clinical data capture services
  • Prepare and host client documentation audits and experience responding to audit report/findings
  • Specific experience with creation of test plans and test plan execution
  • Manage the employee SOP training/tracking process
  • Other QA duties applicable to a clinical software and services company related to the Pharmaceutical industry

Software Engineer

Location: Malvern, PA
Position Summary:
Document Solutions Group, Inc. seeks a full time Software Engineer in Malvern PA to research, create, modify and test code in ASP.Net, update and modify Subject Randomization including IWRS system and MedDRA & WHO medical dictionary encoders with standard dictionaries, and to deploy code to UAT and production sites. Req. BS in Computer Science or equivalent and 5 yrs progressive post-baccalaureate exp. as Computer Programmer analyst. Two of these five years exp. must be in Subject Randomization and Medical dictionary Encoders. Strong knowledge in C#, ASP.NET, SQL Server, JavaScript, HTML, ADO.Net, VB script, LINQ, Visual Studio, VSS, TFS.
  • Career Opportunities
  • If you are interested in a rewarding career
    at DSG, please e-mail your cover letter
    and resume to:


    DSG, US. Global Headquarters
    325 Technology Drive
    Malvern, PA 19355

    Phone: 484-913-0210 x148
    Fax: 484-913-0238
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